Information Communication Technology Support Officer
16/09/2024
30/09/2024
$1,310.30 - $1,532.60
Contract
Administration Building Lismore and Gallans Road Ballina
IT
About Us
Rous County Council is unlike other councils. We are a small and unique organisation situated in the heart of the Northern Rivers with an operational footprint covering 3,000km2. We play a vital role in the surrounding communities and are deeply connected to the environmental services of bulk water supply, weed biosecurity, and flood mitigation infrastructure across various local council areas.
About the Role
The IT Systems Support Officer exists to assist with the helpdesk ticketing system, configuration and troubleshooting of various end user hardware and software. They also provide general assistance to the ICT team in the completion of key projects, day-to-day tasks, administration and end user and technical documentation.
This is a two-year fixed term position.
Job Description
Our value proposition to you:
A progressive and innovative organisation which is a leader in business improvement
Work/Life balance
Supportive environment for career progression
Employee assistance program
Health and wellbeing initiatives
70 hour 9-day fortnight - 20 days off a year
Remuneration from Entry $1310.30 per week up to $1532.60 per week plus statutory superannuation currently 11.5%
Annual salary reviews and gazetted salary increases relevant to attractive award entitlement
Work for the organisation that supplies the best tasting drinking water in New South Wales
Desired Skills and Experience
Your average workday will be kept busy by:
Providing professional and efficient first level ICT support to all internal stakeholders.
Configuring and maintain information and access security for end users in line with industry standards.
Assist internal stakeholders either face to face, email or over the telephone to help set up systems or resolve issues.
Troubleshoot technical issues to resolution or escalate to other team members as required.
Ensure all support requests are logged and that records contain accurate, comprehensive and quality information.
Manage Helpdesk tickets; planning and prioritizing systematically to minimise backlog and ensure operational efficiency in accordance with service level agreements.
Are you ready to catapult your career?
Click APPLY. To be considered for the position, it is mandatory that you submit your resume and upload a document that answers the selection criteria. A satisfactory health assessment, including drug screening and a national police history check is a pre-requisite to an offer of employment. Helpful resources to assist in answering selection criteria can be found on the Careers page.
Applications close Monday 30th September 2024.
Note: Location subject to change as Council prepares to relocate, by 2024, some work
Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.
